Shipping & Delivery

 When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. Please allow extra time for your order to be processed during holidays and sale seasons. 

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 5-7 business days for delivery in the United States, and 15-30 business days for international orders (Due to COVID-19).

Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office

 

What is the shipping time? 
5-7 Business Days due to Covid-19. We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 3 business days during peak periods.  * Shipping time excludes clearance/customs delays (if applicable)

 

What happens if my product is damaged upon arrival?:
All packages are insured, and we will send you a FREE replacement immediately!

 

Can I track my order?
Yes, we will send you a delivery tracking within 24 to 48 hours. If you place an order on Friday, you may receive the delivery tracking number on the following Monday or Tuesday.  

 

Can I change my order?
Yes, you can change your order within 6-12 hours.  We will do everything we can to help you make changes to the order, but we cannot guarantee after 6 hours have passed as your order is being processed for shipment at the fulfillment center.

 

COVID-19 PUBLIC NOTICE

To all our valued customers,

Under the current circumstances, most businesses are affected right now due to the COVID-19 pandemic. Our thoughts are with all of those who have been affected by the outbreak, and we send our gratitude to everyone working to minimize the human impact.

We're currently receiving an above-average volume of orders and inquiries due to increasing product demand. However, with the current situation we have, our supply chain and third-party logistic providers are highly affected as well. Please be aware that delays in response and deliveries are inevitable at this time. We try our best to deliver the best service as much as we can to accommodate everyone. We humbly ask for your understanding and kindly please allow 2 weeks for orders to be shipped during this extraordinary time. Rest assured, our teams are working hard to produce and ship the top-quality Neckology line of products to you, our customers around the world, as quickly as we possibly can. Your patience is greatly appreciated. 

We're here to offer you support in these uncertain times. So, if there's anything we can help you with or need assistance with, feel free to reach out to us by filling out the form below or send us a message at support@luminalogy.com. We hope that our products offer you some comfort and support as we take on this challenge together.

Stay safe and stay healthy everyone!